COVID-19 Guidelines

Guidelines for future travels related to COVID-19

 

Cancellation of travel before 31 / 8-2020

 

UM discourages all unnecessary travel (Orange)

By default the customer has the right to cancel free of charge if the danish Ministry of Foreign Affairs (UM) discourages travel to the travel destination when the travel should take place. This is the precautionary principle as UM will update their travel guides every Thursday. Our cancellation of travel will therefore take place 2-3 weeks before the scheduled departure day - unless we know for sure that the travel destination does not accept guests.

 

UM allows travel

If a travel destination is included in the list of countries that UM advises travel to, the travel have to be completed. In principle, there is no exception to this rule. If the customer has problems traveling for health reasons, the cancellation insurance must be used.

 

Cancellation of travel after 31/8

UM discourages all unnecessary travel (Orange)

The precautionary principle still remains. This means that the customer basically has to wait and be patient. Therefore, the customer cannot cancel a trip and get the money back.

If the customer still wants to cancel the trip, there will be a cancellation fee. The customer have to  contact the responsible travel consultant to be informed of this fee, as it depends on the possibility of getting a refund, flight, etc. You can also have a look at "Postponement of travel after 31/8 to 2021/22"

Therefore, the recommendation is that the customer awaits resignation from UM.

Um allows travel

If a travel destination is included in the list of countries that UM advises travel to, the travel have to be completed.

If the customer still wants to cancel the trip, there will be a cancellation fee. The customer have to  contact the responsible travel consultant to be informed of this fee, as it depends on the possibility of getting a refund, flight, etc. It is also to see below "Postponement of travel after 31/8 to 2021/22"

Therefore, the recommendation is that the customer awaits resignation from UM.

 

Postponement of travel after 31/8 until later in the year

This postponement can be made for the amount required by the supplier and airline. Our normal change fee will lapse.

 

Postponement of travel after 31/8 – 2021/22

We charge a change fee of 10% of the travel price - however max. EUR 205 per trip. person.

If there are costs associated with the postponement, it must be added to the fee above.

 

/26. juni 2020

 

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