GENERAL TERMS FOR PACKAGE TOURS
The terms regulate the contractual relationship between DIANA Hunting Tours & Limpopo Travel A/S (the "tour operator") and the traveller (the "traveller"), who buys a package tour. The agreement is entered into in compliance with the Danish Act on Package Tours (Act no. 1666 of 26 December 2017 on package tours and combined travel arrangements).
1. Agreement of the contract:
1.1. The agreement
A contract on the purchase of a package tour between the traveller and the tour operator has been concluded and is binding on both parties when the offer is accepted by the traveller. It is a condition that the travel services which will constitute a package tour are purchased at the same time.
The offer is accepted by the traveller when they make a payment on the tour operator's website. Prior to that, the traveller has received and accepted these general terms by making an indication in a "check box".
The tour operator submits a written offer to the traveller and these general terms. The traveller accepts the offer in writing before the deadline indicated in the offer. If the traveller does not accept the offer within this deadline, the tour operator is no longer bound by the offer.
When visiting the tour operator's sales office, the traveller accepts the tour operator's offer by paying the entire or part of the price of the package tour. Before making the payment, these general terms will be given to the traveller.
The traveller may accept the tour operator's offer on the phone. Before the traveller accepts, the tour operator will inform the traveller of the relevant terms of the contract and where the traveller can find these general terms. The agreed terms and these general terms are sent to the traveller after the agreement has been finalised on the phone.
The tour operator can determine, by specifying it clearly to the traveller, that the contract is not considered to be concluded until the traveller has timely paid the price of the tour or a deposit as stated in the contract. Before this time, the traveller has received these general terms.
1.2. Travel documents
After the contract has been agreed, the tour operator sends the travel documents (for example a travel voucher, a booking confirmation, an invoice and/or an itinerary) to the traveller.
The travel documents and other correspondence between the traveller and the tour operator, including, but not limited to changes of the package tour, will be sent to the postal address, e-mail address or other form of contact used by the traveller in connection with the conclusion of the contract.
The traveller is also obliged to provide the contact information required so that the tour operator can contact the traveller both before and during the tour.
If the traveller does not receive the travel documents within 10 days of the scheduled departure, the traveller must contact the tour operator immediately. If the traveller has provided an e-mail address, the traveller should first check the spam inbox before contacting the tour operator.
On receipt, the traveller has a duty to review the travel documents and "practical information" sent (see section 4.3) and promptly react to the tour operator if the information is not in compliance with what has been agreed.
2. Price and payment:
The price of the tour is a so-called "total price", which means that it includes all mandatory taxes, duties and all further fees, costs and any supplements related to the services purchased by the traveller from the tour operator.
At your destinations, local fees, entrances and duties may occur and be charged for which cannot be charged on conclusion of the contract as these payments relate directly to local rules or consumption of extra services than those specified in the contract.
The total price of the tour appears on the traveller's invoice. If changes are made to the actual tour or its preconditions as a result of affairs of the traveller, this can entail that the price is changed and further a payment may be charged.
If the traveller breaches their part of the contract as regards payment, the tour operator is entitled to cancel the contract. In such cases, the tour operator is entitled to payment of the amount which the traveller would lose under the rules in clause 6.2 if the traveller cancelled the tour on the day of the non-payment.
Nordea Bank Danmark A/S
REG. NR. 2680
KONTO NR. 8474 909 663
SWIFT KODE: NDEADKKK
IBAN: DK 6120008474909663
KONTO NR. 6021 07 16451
SWIFT KODE: NDEANOKK
REG. NR. 2680
KONTO NR. 5036 060 281
SWIFT KODE: NDEADKKK
IBAN DK 6920005036060281
KONTO NR. 5036 071 631
SWIFT KODE: NDEADKKK
If the invoice is specified in USD the payment must be made in USD and NOT converted into Danish kroner. If this does happen exchange rate charges may be incurred. When the amount is received in USD it will automatically be sent further on to the company’s USD account in Nordea, and when funds are finally paid out to our partners, there will be no further charges associated with exchange rate fluctuations will be incurred.
3. Cancellation and travel insurance
Before the finalising the contract, the tour operator will provide the traveller with information about the possibility of, or the duty to, take out insurance covering the traveller's expenses when terminating the agreement (cancellation insurance) or the expenses incurred for repatriation, medical costs etc. in case of an accident, illness or death (travel insurance) and the terms of these insurance policies.
The tour operator receives commission for the sale of insurance policies. By contacting the tour operator, the traveller can be informed of the size of the commission.
If the traveller wants to take out cancellation insurance or travel insurance through the tour operator, the traveller must inform the tour operator thereof before the contract is finalised.
The tour operator strongly recommends that the traveller has hunting insurance policy when hunting abroad. If the traveller does not have such an insurance the tour operator can help to arrange one.
4. The general responsibilities of the traveller:
4.1. Passport, visa and health formalities (i.a. vaccinations)
The traveller must possess a valid passport valid for at least six months after the end of the tour and the other documentation required for the tour, including visa and proof of necessary vaccinations.
After finalising the contract, the tour operator will inform the traveller about passport and visa requirements, including information about when to apply for a visa. The tour operator will also inform you about any health formalities, such as vaccination requirements etc. and of which other documents and matters necessary for the completion of the tour. For certain countries, special rules for entry and departure apply. If this is the case, it will appear from the contract. The traveller may contact the tour operator for further information about these rules.
The information given by tour operator about passport and visa requirements, will be based on the rules for Danish citizens. If the traveller does not have a Danish passport, or if the traveller has double citizenship, the traveller must inform the tour operator thereof, so that the traveller can obtain the correct advice and guidance, including reference to relevant authorities. In this context, see i.a. www.um.dk and www.ssi.dk.
Tours outside the EU do not require a EU-weapon pass, unless you are stopping in a EU country on the way to your destination.
4.2. Physically challenged persons
The tours offered by the tour operator are generally active holidays, which require the traveller has a certain standard of physical fitness. The traveller should therefore request the tour operator to provide precise information about the tour’s suitability for the individual traveller. It is important that when requesting such information, the traveller provides the tour operator with all the necessary information about the travellers specific needs.
4.3. Names on travel documents
The traveller is responsible that the names appearing from their travel documents and bookings are identical to the full name which appears from the traveller's passport. If the traveller becomes aware of any differences between travel documents and passport, the traveller must immediately inform the tour operator thereof, which will attempt to correct the error. If the disparity is due to the traveller's actions, any expenses incidental thereto will be paid by the traveller. If changes are not possible, the traveller cannot hold the tour operator responsible.
4.4. Timely appearance
In the cases where the traveller cannot arrive timely for the booked travel service, the traveller must contact the said supplier and inform the operator of their late arrival. If the traveller can not reach a satisfactory solution with the operator, the traveller must contact the tour operator. If the traveller fails to contact the operator and/or the tour operator, respectively, the operator will cancel the booking, and the traveller cannot use the service booked or receive a refund of the payment thereof.
If flight tickets form part of the package tour, they must be used in the correct order. If the traveller fails to use the flight tickets in the correct order, the airline will cancel the remaining legs of the flight. Therefore, the traveller cannot use only individual distances of air travel. By way of example, the traveller cannot use only the return flight.
The traveller must have finalised any check-in in compliance with the times and places for latest check-in on the outward or homeward bound tours stated in the itinerary or by other clear indication. The traveller is responsible to call attention to themselves in the check-in queue if the traveller foresees that they cannot finalise the check-in within the times stated.
The traveller must keep themselves updated with regard to the times of their homeward journey, checking in good time whether changes to the homeward journey time specified in the travel documents have been made or announced. Information about such changes will be provided to the traveller individually, or through notices at an agreed place by either the tour operator, representatives thereof or the sub-suppliers used by the tour operator.
The traveller must keep updated on departure points and times of departure transportation included, on an ongoing basis. This may, for example, involve you immediately after arrival at an airport, keeping an eye on display screens, and contacting the airport staff in the event of any doubts, as to from which terminals or gates the aircraft departs. Changes of terminals and gates often occur and are beyond the tour operator's control. In such situations, the traveller cannot make any claims against the tour operator.
4.5. Rules and Regulations
The traveller must observe the rules and regulations applicable to all the sub-suppliers of the package tour, such as hotels, airports, means of transportation etc.
The traveller must behave in a manner so that fellow travellers do not feel embarrassed. In gross or repeated cases, inappropriate conduct may result in the refusal of the traveller, by the tour operator or its representatives, to take part in the rest of the tour. In such cases, the traveller is responsible for their own home transportation and any resulting expenses. In the event of refusal of the traveller, the traveller is not entitled to receive any form of reimbursement of the price of the package tour.
The tour operator is not liable for public exercise of authority, including, but not limited to, the police's intervention/action vis-à-vis the traveller, in connection with any improper behaviour of the traveller. In such situations, the traveller is responsible for the expenses that may be imposed on the traveller, and the traveller cannot make any claim vis-a-vis the tour operator, nor will the traveller be entitled to repayment of the price of the package tour.
If the traveller fails to comply with the requirements for passport, visa, health formalities, the statement of correct name on the travel documents and review thereof, the rules on timely appearance and the rules of conduct, the traveller cannot advance claims against neither the tour operator, the agent nor the sub-supplier of the package tour for the consequential effects, defects, nuisances or losses entailed by the non-compliance with the traveller's general responsibilities.
5. Changes to the finalised contract
5.1. Reassignment of the package tour
The traveller may reassign the tour to another person against a fee of min. DKK500-. The tour operator must be notified of assignment no later than 14 days before the start of the tour, on a permanent medium. Notification later than this time entails that the traveller forfeits the right to reassign the package tour.
Reassignment can take place only if the person, to whom the package tour is reassigned, complies with the required terms and requirements for the completion of the tour, including passport, visa, health requirements, as specified by the tour operator on conclusion of the contract.
The ability to reassign the package tour may be limited wholly or partially by the tour operator if the assignment is not possible as a result of the terms of the sup-supplier. Restrictions on the right to reassign will always appear clearly on the traveller's travel documents.
In this connection, it is pointed out to the traveller that the vast majority of the flight tickets included in package tours cannot be changed or refunded once they have been booked ("non-refundable" tickets).
It will be shown on the traveller's travel documents if the flight ticket cannot be changed or refunded. If the package tour includes such items, the cost of the such items affected by the such restrictions will be lost if a request to change the tour is made after booking.
The original purchaser of the package tour and the person to whom the package tour has been reassigned are jointly and totally liable for the payment of any costs incurred as a result of the reassignment.
5.2. Price changes
After finalisation of the contract, the tour operator may make changes to the agreed price of the package tour if there are any changes to:
- the price of transportation of passengers as a result of increases in the price of jet fuel or other energy sources,
- taxes, duties or fees for the travel services of the package tour imposed by a third party, who is not directly involved in the delivery of the package tour,
- exchange rates of importance to the package tour.
The calculation of these changes will be made following to the calculation examples shown below:
|Agreed price||Change||Calculation||New price|
Of which fuel charge:
Increase in fuel charge:
|DKK 200 + DKK 50||DKK 3050|
Of which taxes and duties:
Increase in taxes and duties:
|DKK 500 + DKK 100||DKK 3100|
Paid at exchange rate
Change in foreign
3.0 to 3.1
|(DKK 3000 / 3.00)*3.1||DKK 3100|
If part of the price of the package tour is payable in a currency other than DKK, this amount or its proportion of the total price will appear on the invoice. Foreign currencies used for calculating the price of the package tour will appear from the invoice with a specification of the name of the currency, the exchange rate and the date when the exchange rate was fixed.
In the event of changes to the price of the tour, the tour operator will inform the traveller of the price increases and price decreases. The information must take place on a permanent medium and no later than 20 days before departure. The price may be increased by maximum 8% of the price of the package tour. If the increase is more than 8% of the price of the package tour, the traveller will be entitled to cancel the agreement.
In the event of a price decrease as a result of changes to the above criteria, the traveller is entitled to a price reduction corresponding to the price decease resulting from the changes. In that connection, the tour operator is entitled to deduct any costs incurred when reimbursing the traveller.
5.3. Changes to the package tour made by the traveller
If the traveller wishes to make changes to the package tour, the traveller must contact the tour operator as soon as possible. If it is possible for the tour operator to change the package tour, the traveller must pay the extra expenses resulting from the changes. The tour operator is not obliged to make changes to the package tour.
If the traveller wants to make changes that the tour operator cannot fulfil under the existing agreement, then the change will be considered a cancellation of the package tour, see section 6.2, and a new booking if the traveller maintains the wish to have the package tour changed.
5.4. The changes made to the package tour by the travel agent before its commencement.
5.4.1. Immaterial changes.
Before the commencement of the package tour, the tour operator is entitled, exempt from liability, to make immaterial changes to the package tour without the traveller's consent. The traveller is obliged to accept such changes if before the commencement of the package tour and without undue delay the tour operator clearly and precisely informs the traveller of the said changes.
5.4.2. Other changes.
If before the commencement of the package tour, the tour operator either:
- makes material changes to the package tour,
- or cannot deliver certain services that the traveller has requested and that the tour operator has accepted to deliver,
- or increases the price of the tour by more than 8%,
the traveller has the following rights:
- the traveller may cancel the agreement and have the amounts paid under the tour reimbursed
- or if the tour operator so offers, the traveller can participate in a replacement tour.
The tour operator is obliged, without undue delay, to contact the traveller and inform the person of the material changes and which impact, if any, they may have on the price of the package tour.
In its contact, the tour operator determines a reasonable deadline for when the traveller must state his or her decision, and also states that the consequence of not adhering to this deadline entails that the traveller is deemed to have accepted changes covered by 5.4.2.
In certain situations the traveller may be entitled to compensation if a financial loss has been suffered as a result of the above material changes, unless the reason is based on inevitable and extraordinary circumstances.
6. Termination of the contract:
6.1. Cooling-off Period
For the purchase of package tours, no cooling-off rights apply, see section 18(2)(i) of the Danish Consumer Contracts Act (forbrugeraftaleloven), and section 7(2)(v) that exempts passenger transport from the scope of the Danish Consumer Contracts Act.
6.2. Cancellation of the package tour
6.2.1. General cancellation terms
The traveller can cancel the package tour before its commencement according to the standardised cancellation terms below, unless before the conclusion of the agreement the tour operator has stated in writing that cancellation will be made according to an individual calculation of the cancellation fee corresponding to the price of the package tour less costs saved and any income from sale of the cancelled travel services.
The tour operator’s sub-contractors require a deposit at the time of booking, it will therefore not be possible to refund such deposits paid in the case of a cancellation.
If the cancellation takes placeless than 60 days prior to departure, the travel agency has the right to charge a cancellation fee equivalent to the total price of the tour.
On request, the traveller may have a reason for the amount of the cancellation fee.
6.2.2. Cancellation in the event of acts of war etc.
The traveller may cancel a package tour before the package tour commences without paying a fee if at the travel destination or in the immediate vicinity thereof inevitable or extraordinary circumstances occur that materially impact the delivery of the package tour or the transport of passengers to the destination.
In order for the traveller to be able cancel without paying a fee, on the basis of an objective assessment the said inevitable and extraordinary circumstances must render it impossible to travel safely to the destination, e.g. based on guidelines or statements from the Ministry of Foreign Affairs of Denmark, health authorities etc. See www.um.dk and www.ssi.dk.
The right to cancel free of charge does, however, not apply if the traveller knew or ought to have known of the said event, or the event was generally known at the time of the finalisation of the contract.
If the traveller cannot cancel free of charge under the above, the general cancellation rules apply, see clause 6.2.
In the case of multi destination tours that the traveller only has a right to cancel the part of the package tour which takes place in the area advised against. However if this part of the package tour constitutes a material part of the package tour, the traveller has the right to cancel the entire tour.
6.2.3. Time of refund and calculation of a cancellation fee.
Repayment of amounts under clauses 6.2.1 and 6.2.2 must be made no later than 14 days after the traveller's cancellation of the package tour, for which reason the calculation of the fee, in the event of individual cancellation, is also calculated no later than at this time in relation to the possibility of resale of the cancelled tour services.
6.3. Cancellation on the part of the tour operator
6.3.1. Cancellation due to lack of participation
If the completion of the tour is on the condition of a certain minimum participation, this will appear from the tour operator's offer material or elsewhere in the contractual paperwork. It will also be shown how many participants are necessary as a minimum or a minimum participation percentage for the completion of the tour, and when this number must be reached before the start of the tour.
If the required number of participants is not reached before the date stated, the tour operator can may cancel the contract applicable to the package tour without liability. The tour operator informs the traveller about the cancellation of the agreement before the deadline stated in the agreement, but no later than:
- 20 days before the package tour commences if the duration of the tour is more than six days,
- Seven days before the package tour commences if the duration of the tour is between two and six days,
- 48 hours before the package tour commences if the duration of the tour is less than two days.
6.3.2. Cancellation because of unavoidable and extraordinary circumstances
The tour operator may also cancel the agreement for a package tour without liability if the tour operator is prevented from performing the agreement due to unavoidable and extraordinary circumstances, and the tour operator informs the traveller of the cancellation of the agreement without undue delay and before commencement of the package tour.
In the above cancellation situations, the traveller will have refunded the amounts paid for the tour no later than 14 days after the cancellation, and the traveller has no claim for any compensation.
7. Defects and complaints:
If a defect is discovered after the tour has started – under way or at the destination – the traveller must immediately after its discovery inform the tour operator or their representative at the destination, or the sub-supplier to which the is related about the defect.
If the representative or sub-supplier of the tour operator cannot or will not remedy or in the traveller's view does not remedy satisfactorily, the traveller must complain directly to the tour operator.
The traveller must ensure that the complaint is registered by the employees and/or sub-suppliers of the tour operator at the destination – for example through a note in a hotel book or other written form. In addition, the traveller should ensure to obtain a receipt for the complaint.
If the traveller fails to make a complaint as described above, it will have consequences for the traveller's right to subsequently rely on the defect and obtaining any compensation.
8. Limitations in the tour operator's liability in damages:
The airlines have the direct liability for the correct execution of the transportation under the Warsaw and Montreal Conventions, the EU regulations 889/2002 and 261/2004 and the Danish Air Navigation Act.
The tour operator limits its liability to the amount limits applicable at any time and appearing from the Warsaw and Montreal Conventions (air transportation), the Athens Convention and EU Regulation 392/2009 (transportation at sea), the COTIF Convention and EU Regulation 1371/2007 (rail transportation). The tour operator's liability in damages therefore cannot exceed the amount applicable to the carriers with the direct liability for the transportation.
The applicable SDR (XDR) exchange rate can be found at www.nationalbanken.dk
The limits of the maximum damages under the Warsaw and Montreal Conventions are fixed at:
- In case of passenger death or injury: SDR 113,100 – if the airline can establish that it has not acted negligently or had incorrect conduct, or if the event is due to a third party's negligent or incorrect conduct
- In case of damage owing to delay of passenger transport: SDR 4,694
- In case of destruction, loss, damage to or delay of luggage: SDR 1,131
- The limits of the maximum damages under the Athens Convention and EU Regulation 392/2009 are fixed at:
- In case of passenger death or injury: SDR 250,000 to SDR 400,000 – according to the cause of the damage and the blame of the carrier
- In case of destruction, loss or damage to hand luggage: SDR 2,250
- In case of destruction, loss or damage to vehicles, including luggage in or on the vehicle: SDR 12,700 – the carrier is only liable for damage caused due to errors on the part of the carrier
- In case of destruction, loss or damage to luggage other than hand luggage and vehicles: SDR 3,375
So-called "valuables" are not compensated under the sets of rule.
The limits of the maximum damages under the COTIF Convention and EU Regulation 1371/2007 are fixed at:
- In case of passenger death or injury: SDR 175,000
- In case of lost objects or damaged objects: SDR 1,400
- In case of full or partial loss of a vehicle: SDR 8,000
- In case of damage to objects left in the vehicle: SDR 1,400 – the carrier is only liable for damage caused due to errors on the part of the carrier
If the liability of the carrier is not limited in other EU legislation or international convention, the tour operator limits its liability to three times the total price of the package tour.
9. Making a claim after the end of the tour:
Claims for damages and/or a proportionate reduction of the price of the tour – as a result of defects about which correct complaints have been made, and which have not been remedied by the tour operator – must be made within a reasonable time after the end of the tour to the tour operator. If not, the traveller forfeits the right to advance a claim against the tour operator.
The traveller may complain to the Danish Package Tour Board of appeal - see
www.pakkerejseankenaevnet.dk (Danish language web site).
10. Offsetting payments of damages and/or compensation
When sending a complaint to the tour operator, the traveller must state if the traveller has also sought damages or compensation from the carrier, based on EU regulations on passenger rights and liability in damages in relation to passenger transport and under the international conventions which also regulate this matter.
If the traveller has received damages and/or compensation from the carrier, the tour operator is entitled to set off damages and/or compensation according to the Danish Act on Package Tours and combined travel arrangements against the damages and/or compensation that the traveller has received from the carrier.
11. Jurisdiction and applicable legislation:
Where an agreement on a claim for damages and/or amount etc. cannot be reached by complaining to the tour operator or the agent, the traveller may file the complaint with Pakkerejse-Ankenævnet (the Package Tour Appeals Board), Røjelskær 11, 3rd floor, 2840 Holte, Denmark.
The Package Tour Appeals Board's website is www.pakkerejseankenaevnet.dk.
Complaints to the Pakkerejse-Ankenævnet can also be filed through the European platform for online dispute solution on http://ec.europa.eu/consumers/odr/. For this purpose, the e-mail address of the tour operator is email@example.com.
As a consequence of its membership of Danmarks Rejsebureau Forening (Denmark's Travel Association), the tour operator is obliged to abide by rulings from Pakkerejse-Ankenævnet, unless the board of directors of the association grants dispensation from this requirement, because the ruling is sought to be brought before a Danish court of law. see the association's articles of association.
All disputes and disagreements which may arise out of the coming into existence of any given contract and/or its performance and which cannot be solved between the parties alone or by Pakkerejse-Ankenævnet, must, if the parties want to bring the matter before the courts, be instituted before the Danish national courts of law for final decision and will be subject to Danish law, unless otherwise stated by Regulation 1215/2012 and the Rome Convention of 1980.
12. Responsibility for treatment and transport of trophies
We all realise that a trophy hunt is only finally 100% complete when the trophies are delivered to the hunters home. Unfortunately problems occasionally arise due to mistakes in the treatment of trophies, taxidermy and transport. To effectively solve these problems it is important to know who has responsibility for what, and not least what one can to do to protect yourself as much as possible. It is very important that you familiarise yourself with the rules governing responsibility for the treatment of trophies before you leave on your hunting tour.
Limitations of the hunting travel agencies responsibilities:
In by far the most of our trophy hunts the first stage in the treatment of trophies - usually involving skinning, salting and boiling - is carried out immediately in the hunting district. This part of the process is usually included as part of the hunting tour package and therefore included in the tour agency’s area of responsibility.
As far as all the subsequent stages in the process of treating treatment are concerned, including the transport of trophies from the hunting district and/or subsequent taxidermy work, this is NOT included in the hunting tour package and lies OUTSIDE our area of responsibility as a travel agency.
Only in special cases, when the transport of trophies and/or taxidermy is, according to the written booking confirmation and included in a special all inclusive package sold by Limpopo Travel & Diana Hunting Tours are we responsible for this part of the process. We sell this type of all inclusive package in South Africa and Namibia. If you have bought this type of package that includes the transport of trophies and or taxidermy, it will always be clearly stated on your booking confirmation and on your invoice.
In all other cases the transport of trophies and taxidermy is carried out solely under your own responsibility and your own risk.
The taxidermists responsibility:
As soon as a trophy is given over to an external transport company or taxidermist, our responsibility over the trophy as a travel agency ceases. This responsibility is now carried by the transport company or taxidermist, under your own risk. If a mistake is made by the transport company or taxidermist - for example a mix-up of horns, skins, a mistake in tanning, incorrect mounting, loss, damage during transport etc. - you will have to solve the problem directly with transport firm or taxidermist responsible and not via the agency of Limpopo Travel & Diana Hunting Tours. This holds true even if the transport company/taxidermist was recommended to you by Limpopo Travel & Diana Hunting Tours.
Your responsibility and risks:
On hunting tours where you choose the transport company and taxidermist yourself, our responsibilities as a travel agency for your trophies ceases, as soon as the preliminary trophy treatment - such as skinning, salting and boiling - has been completed in the hunting district. The agreements you make with transport companies, taxidermists or other external suppliers and fully and totally your own responsibility and at your own risk and have nothing to do with us as a travel agency. This is applicable regardless wether the company concerned is based in the hunting destination, your home country, or any other land. Therefore it is also totally your responsibility and at your own risk to solve any problems that arise in connection with the transport or taxidermy of your trophies.
You can do a lot yourself to help prevent the most common problems by taking the following precautions:
- Select your partners - the transport company and taxidermist - with due care. Find companies with good references.
- Make sure yourself that your trophies are marked clearly and correctly while at your hunting destination.
- Take good close-up pictures of your trophies and send them to your taxidermist as soon as you return home from the hunt together with a list of everything he is due to receive, and inform him of which transport company you will use.
- Make certain that when your taxidermist receives your trophies he checks that your name is written on al your trophies.
- Make sure the taxidermist checks the condition of your trophies as soon as possible after delivery, and to tell you the results of this check immediately afterwards, informing you if any of the skins, horns or crania have been damaged or are missing.
- Take out an insurance policy covering the transport of your trophies, so that any damage in transit or losses will be covered.
- Remain in constant communication with your taxidermist and transport company, so you always know what stage your trophies are at in the treatment process. In this way you can solve many of the small problems that may arise along the way
If during the initial stages of the process damage occurs that we are responsible for, we as a travel agency are entitled to remedy such damages in one of the following ways. It is at our sole discretion as to which of the following options is chosen:
Damaged skins can possibly be replaced by an equivalent skin of the same game species and of equivalent quality, delivered to you within a reasonable time period.
Damage to horns, antlers, crania, teeth and the like can be remedied by us paying the taxidermists fees for repairing the trophies so that all damages are no longer visible.
Trophies that have been totally destroyed can by recompensed for by the repayment of the trophy fees. Our financial responsibilities can never exceed the value of the trophy fee and will exclude the cost of the tour etc. unless current international conventions require a higher level of compensation.
14. Importation of Trophies
There are a number of game species that are included on the Washington-Conventions list of threatened animal species. These animal species require an import permit issued by the authorities in the customers home country. It is the customers own responsibility to acquire such permits. Check www.cites.org to find your closest office.
15. Personal Details
No personal details that have been registered with the tour operator will at any time be transferred, sold or made available to any third party. All information will be stored in a responsible manner, and will be only available to trusted members of staff working for the tour agency. In the case of any electronic payments, these will be made using secure, encrypted methods.
When making a purchase from the travel agencies website you will asked for your name, address, telephone number and email address. This information is only used to process your order. This information is transmitted electronically in an unencrypted form, and stored for 5 years following current accounting legislation. The contract itself (the purchasing agreement) is not stored by the Tour agency in a way that would allow the traveller to later log in and see/alter his status.
Additionally the IP address from where the purchase is made will also be registered. This information is normally never used, but could be needed during any investigations later made by the police. The IP address is stored for as long as might be necessary for any police investigation. All fake orders will be reported to the police!
Additionally you can, by your own free will, have your email address included on a mailing list held by the Tour Agency, and will be used to provide you with current news and other information. You can join or leave this service at anytime you may wish. When you are registered with the tour agency, under the data protection law, you always have the right to object to this registration and to gain access to the information the tour agency holds on the traveller. You can do this by contacting the tour operator. In the event of any objections you can request that any of the information that you desire be deleted. The employee responsible for data protection can be contacted by email at firstname.lastname@example.org.
16. Test Tours
Test tours are arranged to new destinations, that the tour operator has faith in, but has no practical experience of. Test hunts will always be cheaper than the same hunt later.
The hunt and the rest of the tour package is sold without any guarantee about quality - that is what we will be testing. The hunt organiser when hosting such a test tour knows he is being “examined” and that receiving any future bookings from the tour operator will depend on the test groups experiences. Therefore, as a rule, most of these “first time” hunts run very successfully - but as mentioned is is on a “take it - or leave it basis”.
On a few, rare occasions, it may occur that the tour operator will cancel or postpone the tour at short notice. If the tour is cancelled the amount you paid will of course be refunded, but you will not be able to claim any further compensation. The tour company cannot accept and other claims concerning these hunting tours. The tour operator naturally hopes that the test hunter will provide them with a report about the hunt after they return home.