Limpopo Travel A/S and Diana Hunting tours will be referred to as “the Bureau” in the following:
Law on Package Tours
All travel arrangements are subject to “the Law on package tours”, that has as one of its aims, to give wider consumer protection.
Travel agents must be able to document, that when a travel arrangement has been booked and before the deposit has been paid by the customer, that they have drawn attention to all possible aspects of the travel arrangement, including costs, conditions regarding changes etc. In accordance with this the Bureau refers to the Bureau’s brochure, pricelists, invoices, voucher, travel documents, practical information, insurance documents and separate product-liability insurance.
Most of the Bureau’s partners require a deposit on booking; therefore it will not be possible to obtain a deposit refund on cancellation.
If the trip is cancelled less than 45 days before departure the total amount is lost. This is not the case if war, natural disaster or a similar situation occurs in the country of destination less than 14 days prior to departure. In such a situation, the total amount will be refunded. We advise you to take out cancellation insurance to cover you against cancellation due to sickness or such like. Please read the section about insurance.
If, for any reason, the client wants to interrupt their trip, there will be no refund for missed days or arrangements.
The Bureau’s liability for defects as well as human and object damage is limited by an international convention on compensation applied to the service supplier that the Bureau uses for the trip bought by the client. It is the Warsaw Convention that is relevant to international flight transport, though the amounts of compensation are often quite low. Injury compensation awarded in connection with flights is only roughly Euro 13,500. The Bureau is member of the Danish State Travel Guarantee Fund (reg.no.1462), which guarantees the client all money back or help in connection with the return trip from their destination in case of payment suspension by, or bankruptcy of, the Bureau. Any action against the Bureau will be determined under Danish law and should be made through a Danish court or referred to arbitration in Denmark. The Prices are valid for 2017. The period for which the prices are valid is clearly stated. The customer has the responsibility to make him or herself familiar with and fulfil the conditions, which are stated in all delivered publications and documents, including General Conditions.
Please be aware that unforeseen changes in the law conc. import and export of trophies might take place, and might then cause problems. If such changes happen after the hunt has taken place – it might make it impossible to export/import the trophies. In such cases the bureau cannot be held responsible.
Responsibility for treatment and transport of hunting trophies
We all know that a trophy hunt is only completely finished when the trophy finally arrives at the hunter’s home. Unfortunately problems occasionally arise involving the treatment, taxidermy and transport of the trophy. To solve any such problem effectively it is important to know who carries the responsibility for what, and to least, what you can do to protect yourself against such problems as much as possible. Therefore it is very important that you familiarise yourself with the rules and regulations governing the treatment of trophies before you depart on your hunting tour.
The limitations of the hunting travel agency’s responsibilities:
On the vast majority of our hunting tours the first stages in the treatment of trophies - such as skinning, salting and boiling - are carried out immediately in the hunting district. This preliminary treatment of your trophy is most often included as part of the hunting tour, so it falls within our responsibilities as a travel agency.
All the subsequent treatment of trophies, including transport of trophies from the hunting district and/or the following taxidermy work, as far as it is NOT included as part of your hunting tour package, is therefore OUTSIDE our area of responsibility as a travel agency.
Only in exceptional cases, when the transport of your trophies and/or taxidermy work has been included in the tour package, and is show as such in your written booking confirmation, is Limpopo Travel & Diana Hunting Tours responsible for this part of the process. We do sell such packages to South Africa and Namibia. If you have purchased such a package which includes transport of trophies and/or taxidermy, it will always be clearly indicated on both your booking confirmation and your invoice.
In all other cases the transport of trophies and taxidermy is totally your responsibility and is carried out totally at your own risk.
As soon as a trophy is handed over to an external transport company or taxidermist, our responsibilities as a travel agency cease. The responsibility for the trophies now lies with the transport company or taxidermist, and you use them at your own risk. If a problem arises with the transport company or the taxidermist - such as a mix-up of horns or skins, a mistake in the tanning process, mounting errors, loss, damage in transit etc. - you are responsible for solving the problem directly with the transport company or taxidermist yourself, and not through Limpopo Travel & Diana Hunting Tours. This applies whether Limpopo Travel & Diana Hunting Tours have recommended the transport company/taxidermist to you or not.
Your areas of responsibility and risk:
On the hunting tours on which you yourself choose a transport company and taxidermist, our responsibility for trophy cease as soon as the trophy treatments - including skinning, salting and boiling - have been carried out in the hunting district. The agreements you make with transport companies, taxidermist or other third parties are totally your own responsibility and at your own risk, and have nothing to do with us as a travel agency. These terms apply regardless to whether the companies concerned are based in the country where you were hunting, your home country or in any other location. Therefore it is totally your own responsibility, and at your own risk, to solve any problems which may arise in connection with the transport or taxidermy etc. of your trophies.
You can do a lot yourself to help prevent the most common problems, particularly if you take the following precautions:
- Choose the companies you use - for transport and taxidermy etc. - with great care.
- Make sure they can provide good references.
- Take part in making sure your trophies are marked clearly and correctly while you are at your hunting destination.
- Take good close-up photographs of your trophies and send them to your taxidermist as soon as you return home, along with a list of the items you are sending him and the details of who the transport company is.
- Make sure that when your taxidermist receives your trophies he checks that your name is marked on all the trophies.
- Make sure that your your taxidermist also checks the condition of the trophies as soon as he receives them, to immediately notify you of the results, and especially to alert you if any of the skins, horns or crania are damaged or missing.
- Take out an insurance policy to cover your trophies under transport, so that any loss or damage will be covered.
- Maintain running communications with your taxidermist and transport company, so you always know in which stage of the process your trophies are in. In this may you can solve many of the small problems which might arise along the way.
If, during that part of the trophy treatment process that we bear the responsibility for, the trophy is in any way damaged, then we as the travel agency are obliged to remedy any such damage in one or more of the following ways. It is solely our decision to choose which of the following alternatives will be used:
Damaged skins can, if possibly, be replaced by equivalent skins from the same game species which are of an approximately similar quality.
Damage to horns, antlers, tusks and the like, will be repaired by a taxidermist so that the damage is essentially no longer visible, and we will cover the costs of this repair work.
If a trophy has been irreparably damaged we will provide compensation in the form or returning the trophy fee. Our liability can never exceed the value of the trophy fee itself and include the cost of the hunting tour etc. unless the applicable international conventions governing the hunt provide for a higher level of compensation.
Nordea Bank Danmark A/S
Reg. No. 2680
Account No. 8474 909 663
Swift code: NDEADKKK
Iban: DK 61 2000 8474 9096 63
Reg. No. 2680
Account no. 5036 071 631
Swift code: NDEADKKK
Reg. No. 2680
Account no. 5036 060 281
Swift code: NDEADKKK
Swift code: RABONL2U
Booking and Payment
On booking a trip, 50% of the total price must be paid within 10 days – if other arrangements have not been made. The booking is binding for both the travel agent and customer. The remainder is due 45 days prior to departure. If these conditions are not met the Bureau retains the right to cancel the hunt and keep the deposit. If it is necessary to send out a reminder the client will be charged a fee of Euro 25. Interest at a rate of 1,5% per month will also be charged to the client on any unpaid dues.
The Bureau draws your attention to the fact that copyright applies to all photographs and text in this brochure and that the pictures used are not necessarily used under the correct partner or destination.
EU Firearms License:
EU Firearms License is required in all EU countries. No European Union Firearms License is required for trips outside the EU. However, if the client has a stopover in a EU country a EU Firearm License is required.
Flight tickets cannot be altered or cancelled after they have been issued. The Bureau draws attention to the fact that it is the customer’s responsibility to give the correct name to the Bureau. It is very important that it is the same as that it appears in your passport and any visa. If the ticket is issued in the wrong name it could cost the price of a new ticket or a fee of approx. Euro 150 to correct it. In addition to this fee the Bureau will charge an administration fee of Euro 75. It is the customer responsibility that tickets and other travel documents are issued under the correct name.
The customer must make sure that they have the correct documentation when checking in at the airport, as well as all relevant documents for the continuation of the journey. The customer also has the responsibility to be aware of any changes in flight times and must, when travelling abroad, reconfirm their flight tickets at least 72 hour before departure. This can be done with the relevant airline or with the Bureau’s agent at your destination.
With this cancellation insurance you are covered if you, your immediate family, or your travelling companion, is affected by an acute illness. But you are also covered if you are forced to cancel the hunt due to a less serious physical ailment that would ruin the value of the tour for the hunter. In these circumstances the Bureau will issue a credit note equal to the sum paid.
With the special cancellation insurance charged 4% of the tour cost, which we offer in partnership with Europæsike ERV, in the event of cancellation covered by the policy, will issue a credit note for a new hunting tour with the Bureau. If you would prefer your money to be refunded, then you should take out the normal cancellation insurance charged at 6% of the tour cost.
The client must always remember to read the general information concerning their destination, because it contains very important information relating to their specific hunting area.
Some species are on the Washing ton Convention’s list of endangered species. These require a special import permit that the client can obtain from the authorities in their native country. Please note that it is the client’s responsibility to obtain this permit. Check www.cites.org to find the nearest office at which to apply.
Contact via Emergency Hotline
The bureau can be reached 24 hours a day in an emergency situation – you will receive the number with your travel documents. Normal opening hours are from monday to thursday from 9.00– 17.00 and friday 9.00 - 15.00, where we can be contacted on tel: (+45) 62 20 25 40.
Payment with credit cards issued outside Denmark entails a min. 3% supplement (depending on the type of card). Check www.limpopo.dk for further info.
Transfer of Journey
If the customer wishes to transfer a package already booked to another person, it is possible, if there are still spaces free. However it is necessary that the Bureau is informed at least 30 days before departure, so all the necessary changes can be made. Both parties are now responsible for any remaining balance or extra charges associated with the transfer.
Prices in this brochure are given in Euro if not otherwise stated. With regard to package prices that include flights, the flight price is based on the lowest economy class. The price is dependent on spaces being free in this price class
The Bureau reserves the right to adjust their charges resulting from price changes beyond their control, eg, flights, taxes and currency fluctuations etc. So, if a trip is booked at a price of Euro 2,000 based on the US$ exchange rate of 90.88 on 01.11.2016, and the rate rises to 95.82 on the day payment is received, there will be an increase of 5,4% for part of the hunt which is to be settled in US$. In this example it could be Euro 1,500 that is paid on, therefore the exchange rate adjustment will be 5,4% of the Euro 1,500 = Euro 81.-
If something unforeseen or a problem occurs during your tour, the Bureau must be contacted immediately, if the client and the Bureau partner cannot solve the problem themselves. If this is not done, the client will have no right to make any claim after his/her return.
Most problems, big or small, can be solved with a single phone call.
In the case of tours where you reach your destination in your own car or a hire car, you can generally assume that this car will be used during the hunt, if the need arises. The use of your own car or a hire car in the hunting district is your own responsibility. If you use the hunting districts vehicles, you should be prepared to pay extra for transport. The only exceptions are the tours, which clearly state, that transport during the hunt is included in the price.
The Bureau advises clients to contact their doctor in good time before departure to receive the correct advice. Please also refer to the Bureau’s general information for each destination.
Weapons and Ammunition
When travelling with weapons and ammunition, there are some simple precautions that must be taken. The Bureau will inform you about how you should travel with your weapons and ammunition, apply for importation permits, and inform airlines. As with all other baggage, there is a risk that you weapon case will be delayed or even lost. Should this happen, it does not give the client the right to cancel the hunt or receive any partial refund, as long as the Bureau can provide a replacement weapon within 2 days. If you do not wish to travel with your weapons, they can often be hired in the hunting district at a reasonable cost.
Change of Arrangement Before or After Beginning of the Hunt
If the Bureau has to change or cancel a hunt, the client will be notified as soon as possible. Should this occur the client has to inform the Bureau in reasonable time if intending to make a claim for compensation. If this is not done, the right to advance a claim is dropped. The client has no right to advance any claim if a possible change or cancellation has been drawn to their attention when the hunt was booked, or if the changes are caused by an unauthorized third person and the Bureau could not have foreseen or prevented it.
If the client wants to make a change before the beginning of the hunt, there is a fee of Euro 75.
Not all hunts can be changes. If a hunt is shortened, there will normally be no refund.
Transport of Trophies Home
The Bureau offers help with the transport of trophies home from a number of individual destinations. If you do not use the Bureau’s transport arrangements, it is the customer’s own responsibility to get the trophies home from the relevant hunting destination. The Bureau advises their customers to take out insurance, which covers the trophies against possible accidents. Such insurance can be taken out at a shipping agent.
We cannot be held responsible for printing errors. Limpopo Travel A/S and Diana Hunting Tours - December 2016.
For the sake of good order we would like to define what a test hunt actually is:
We arrange test hunts to new districts that we think look promising, but have not yet had any first hand experience hunting the area. Test hunts are always offered at a lower price than the same hunt will be sold at later, but we can offer no guarantee about the quality of the hunting, or indeed the package as a whole, as these are just the things we will be testing.
A hunt organiser who hosts a test group knows that he is up for “an examination”, and that any future tours from LIMPOPO/DIANA hunters depends on what the test group experiences. Because of this most of these “first time hunts” work out really well, - but they are offered on a “take it or leave it” basis.
On a few, extremely rare occasions, it may be necessary for us to cancel or postpone a planned test hunt. This may be due to any one of a number of reasons and if it proves necessary for us to do this we will of course refund all monies paid in to us, but other than this we cannot accept any other claims for compensations
We will also accept no compensation claims that relate to the quality of the hunting arrangements.
We also really appreciate it if all the test-hunters give LIMPOPO/DIANA a report about their experiences on their return home.
The Auction - Terms of business
Price of travel
The travel price shown on the auction is the highest bid + plus the auctioneer’s fee. Limpopo Travel A/S does not take a percentage fee on the bid.
Travel bought on auction must be paid within 3 working days after conclusion of the auction. Payment can be made online, via bank, credit card, debit card or cash at our address. Failure to pay on time will entitle Limpopo Travel to cancel the transaction and offer the product for sale once more. The buyer has no rights of ownership over travel products before they are paid for, including any costs incurred.
No right of cancellation
The buyer has no right of cancellation – as applies to online auctions of other types of goods, such as antiques – when purchasing travel products (see “the Act on Certain Consumer Agreements" section 17, article 2, no. This entails that the purchase is binding.
Bids made are binding and cannot be withdrawn. Bids made are visible, but bidders are only identified by their username, and therefore remain anonymous to other users. Bids given in the last minutes will automatically extend the auction, to give all interested parties the opportunity to complete their bidding.
Travel product descriptions
Limpopo Travel evaluates and describes the products according to the best of its abilities. The products are presented with evaluations and minimum prices, unless otherwise stated. Minimum prices are always visible. Limpopo Travel is responsible for the descriptions, and if it transpires after the auction that a description was subject to major error, the buyer is entitled to cancel the purchase. In such instances, the buyer will be refunded the bid price. The buyer is responsible for ensuring that all personal permits necessary for undertaking a trip (such as hunting licences or weapon permits) are in place before departure.
Limpopo Travel reserves the right to cancel, extend or re-run an auction if external abuse, technical faults or other factors arise, which in our opinion necessitate it. On the same basis, a transaction in our online shop can be cancelled. Limpopo Travel cannot be held liable for errors or delays which can be ascribed to the customer’s internet connection, computer or software.
The customer’s personal data will be kept strictly confidential and will not be disclosed to other parties.
Any disputes will be settled according to Danish law by the Court of Svendborg or the High Court of Western Denmark.
The right to make changes or additions to these terms of business is reserved.